We try to anticipate questions you might have about our services and provide the answers here. If you need additional information, please contact us.
How do I choose a Home Improvement Contractor?
Most are chosen by “word of mouth”, experience from friends, neighbors, and co-workers.
R.A. Briggs & Company can supply an extensive reference list for you. You will probably recognize our customers among your friends. neighbors, and co-workers.
What about qualifications of the Home Improvement Contractor?
Ask for the length of time in business, how many years in the same business, the permanent business address, and how many years at this address. Make sure to ask if the contractor carries Liability and Workman’s Compensation Insurance and state certifications. Also ask if the employees are “In-House” or Sub-Contract” labor.
These sample questions will help you determine how experienced the contractor actually is. Only professional contractors will carry important insurance to protect your property.
How do I set up an appointment with R. A. Briggs & Company? What hours and days are estimates ordinarily made?
You will need to call R. A. Briggs & Company at 713-729-1999 or 713-467-2468. Our appointments are generally set up Monday through Friday from 9:00 a.m. to 4:00 p.m. and Saturdays from 8:00 a.m. to 4:00 p.m.
How long before I should expect an estimate to be scheduled?
Typically an estimate appointment can be scheduled within a few days or up to two weeks dependent on the type of estimate and extent of work.
How long does an estimate appointment take?
Estimates take anywhere from 1 to 5 hours depending on the amount of work you are looking to have done in your home. R.A. Briggs and Co. strives on accuracy and we provide our customers with detailed estimates so they know precisely what to expect from our company.
When setting up an estimate, what information should I be expected to give?
Be expected to give your name, address, phone numbers, when you will be available, and the extent of the job in as much detail as possible. This allows our employee scheduling the appointment to allocate the appropriate amount of time our estimators would need. Each estimator must view the job, discuss the scope of the job with the customer, and determine the amount of time and materials needed to complete the work.
Is it important for me to meet the estimator in person?
Yes. It is to the mutual benefit of both the customer and R.A. Briggs and Co. to meet in person so the details of the job can be clear to both parties. This is important so the prepared estimate can be as accurate as possible. The expectations of the customer can be easily met concerning the extent of the job.
How do I know who I am dealing with when the estimate is made?
Ask for a business card, the person’s position in the company, and how long this person has been employed by the company. You should judge by the general demeanor and overall appearance. Listen for professional depth of knowledge. There are many facets of Home Improvement skills as in having a new home built from the ground up. The estimator should be able to walk you through each step of work you intend to have done.
What should a customer ask about insurance coverage?
This is a very important issue. R.A. Briggs & Co. carries Public Liability Insurance to protect the customer’s real property. We also carry Texas Workman’s Compensation Insurance in case of personal injury of our employee on a customer’s property during the course of the job. Word of caution: a “current certificate” naming the customer as “additional insured” is necessary. Any other type of certificate is not legitimate. Ordinarily, both forms of insurance are listed on the same “current certificate” and issued by the same insurance company.
What type of estimate should I require?
Estimates should be typed on company letterhead. R.A. Briggs & Co. will provide you a detailed estimate with each facet of the estimate addressed in detail. The line item estimate will show each item to be done with a description and a price. Beware of estimates that are briefly written and have little detail.
How long should I expect a job to take in terms of days?
This all depends on the extent of the job. Estimates should spell out beginning dates and the approximate number of working days.